Have you ever opened a SAP incident, and wondered why it took so long for the first reply? One of the reasons is that if you send your request to the wrong support group, in other words, set application component that has nothing to do with the object you’re reporting an issue, it will definitely slow down the support process. If you don’t have idea how to check the software component of a program or transaction you’re referring to, try using program RSSTATUS.
